Technology is helping to streamline all areas of field sales management, making it easier to keep track of where field agents are and assign the right agent to the right job at a moment’s notice.
If you’re not yet harnessing the power of field service engineer software, here are five ways in which it could greatly benefit your business.
- Increased efficiency across the business
Service engineer software allows you to log tasks and instantly assign work to any of your field agents via their mobile device. Any messages sent to your agents will contain all of the relevant information they need, including customer contact details, location and job description, and integrating it with other company software means it can even log time sheets and pull up an individual customer’s service history. All of which helps to streamline processes and increase efficiency right across the business.
- Instantly react to changing conditions
Having all of your field agents logged on to the same system gives a complete record of where everyone is at any one time, meaning you can instantly react to any issues as soon as they arise. If an unexpected problem crops up at one location, and there are no agents on-site able to provide a solution, you can instantly draft in assistance from the most qualified agent in the area. Having all data stored and visible on a central platform, gives you the best chance of coordinating your team for the benefit of your customers.
- Cut down on admin
Everything needs to be tracked and accounted for when assigning tasks for field agents, from journey times and dates to time on site and tasks completed. All of which can lead to an inordinate amount of admin. Field engineer software helps save the time and stress of endless paper trails by automating a wide range of tasks, including scheduling invoicing, issuing work orders and reminders. This automation helps to both reduce the risk of errors and free up time and resources that can be better spent on other areas of the business.
- Save time and money
Unlike with manual systems, using field information software means you only need to input information once, which saves time by cutting the risk of duplication, errors and missing information. And because the software is cloud based and compatible with phones and mobile devices, this means you can replace expensive computer equipment with more cost-effective handheld devices, which can help save money and reduce the need for expensive office space.
- Complete customer satisfaction
Although service level agreements should always be finalised before work begins, a degree of fluidity and flexibility is required for any changes either yourself or your customers need to make. Having effective and efficient field management software in place means you’re best placed to respond to customer requests as quickly as possible. Customers also have access to certain parts of the software that allows them to track field engineers and stay informed on ETAs and any allocation problems that might arise, from traffic problems to staff absence. Having this level of visibility helps to manage expectations and offer an optimal customer service.